Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. You can contact the Support Team using the Support link at top-right or bottom-left of this page. If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. Genius Bar Reservation and Apple Support Options - Apple You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s): If not already installed on your iPad, the App can be downloaded from the App Store: Follow the process below to try and solve the problem. You will most likely face this problem when you have completely drained the iPad’s battery, or if the iPad has a software or hardware issue. You can contact the Support Team using the Support link at top-right or bottom-left of this page. My iPad Won’t Turn On Even When Plugged In. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A (i.e., 2.5-5.0W). Recent models of iPad are supplied with a 20W USB-C Power Adapter.īe aware that many computer USB ports cannot source sufficient power to charge an iPad. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad if the iPad charges at all, charging will be very slow. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Here's how to reset the iPads that have a Home button like the iPad (2020). Sometimes a good reset is all that's needed to kick bad bits loose and fix iPad battery life. If your iPad won't charge – Apple Support Rebooting, restarting, or resetting is the oldest cliche in troubleshooting because it works. These support pages should help with troubleshooting battery and charging issues:Ĭharge and monitor the iPad battery - Apple Support
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